Product Service
UK Service Expertise, Backed by The Team Who Built It
Allient New Zealand is your dedicated partner for technical support, product servicing, and mobility solutions.
Our UK based Service Hub houses our distribution centre, in-house repair facility and expert technical team. It is our only approved repair centre for LiNX, R-series and Rhino2 control systems, and for legacy DX, DX2 and Shark products.
Trusted. Connected. Ready to support the mobility systems of today and tomorrow.
What We Offer
Repair & Refurbishment
We provide certified repair and refurbishment services for current and legacy Allient New Zealand products, maintaining quality and performance throughout their lifecycle.
Technical Support
Direct access to experienced technical specialists for diagnostics, configuration and troubleshooting. Practical guidance from people who know the products in-depth.
Collection & Advanced Exchange
A collection service is available on request. Where downtime is critical, advanced exchange can also be arranged on request, talk to our team about your requirements.
Fast UK Turnaround
Single unit returns are typically completed within 24–48 hours of arriving at our UK facility, so equipment is back in service quickly and downtime for users is kept to a minimum.
Training & Integration Help
OEMs and healthcare professionals receive full support integrating our latest systems, including LiNX and the upcoming MANTA, into their designs.
Legacy Product Assistance
While our DX and Shark products are no longer sold, we continue to support them through the Support Hub with materials, tools, and service options.
Who We Support
NHS
Repairs accepted directly, keeping equipment in service and users supported.
OEMs
Servicing that protects your product in the field and the reputation attached to it.
Dealers & Distributors
An approved route for repairs across current and legacy ranges.
Repair First
- Prioritise repair of units sent to our service hub where possible.
- Every unit we repair and return to service is one that does not need replacing.
- Extending product life is central to how we approach servicing, for cost, for continuity of care, and for the environment.
International Customers
Resources & Tools
Downloads & Software Access
Get the latest tools, configuration worksheets, and instructional videos — all from one place.
Returns & Packaging Guidance
Easy-to-follow procedures and returns forms ensure your repairs are handled efficiently. Our guidance also explains how to locate your serial numbers, which we need to process any return. Please contact our Service Team to obtain this information.
Switches, Spares & Accessories
We’re also authorised resellers for premium switches, Mo-Vis products, joystick knobs, and more.
Get in Touch
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Frequently Asked Questions
Are only units under warranty accepted?
We accept both warranty and non-warranty units. If a unit is outside warranty, we will assess it and confirm the work required before we proceed.
What if No Fault is found?
If we find no fault in a warranty repair a NFF charge will apply. We will provide you with this cost when a service return is ordered.
How do I find my serial number?
The serial number can be found at the bottom of the product.
Do you offer a collection service?
Yes, a collection service is available on request. Please reach out to our Servicing team.
How much will my repair cost?
Please contact our Servicing team for further information on cost of repairs.
Can I send a unit for repair from outside the UK?
Yes, we would be happy to take repairs from outside the UK. The process for this differs by region, please contact our Servicing team for more information based on your location.
What if I need technical support before deciding to send my unit in?
Our technical support team is on hand to help you understand the issue before you commit to a repair. Our support team is available 8am – 4.30pm GMT, Monday to Friday.